Support

How to Contact

You can access Japanese-language support for A3! in a number of ways. They usually will not answer questions relating to progress in the game. If you do not receive an automatic confirmation email, try white-listing the domain '@a3-liber.jp'.

You are requested not to re-post replies from the support team.

Official Website

The contact form can be accessed from the official website.

• Email Address (required)
• Reason for Contact (required)
  • Opinions/Requests (ご意見・ご要望)
  • Bugs related to gameplay (ゲーム進行に関する不具合)
  • Bugs related to microtransactions (課金に関する不具合)
  • Bugs related to data transfers (データ引継ぎに関する不具合)
  • Bugs related to events/campaigns (イベント・キャンペーンに関する不具合)
  • Other (その他のお問い合わせ)
• Message Details (required)
• User ID
• Registered Username
• Device Used (eg. iPhone X)
• Name (kanji) - Last Name / First Name
• Name (furigana) - Last Name / First Name

From the Title Screen

1. Transfer (引継ぎ) > Contact Window (お問い合わせ窓口)
2. Select a Reason for Contact
   • Bugs related to gameplay (ゲーム進行に関する不具合)
   • Bugs related to microtransactions (課金に関する不具合)
   • Bugs related to data transfers (データ引継ぎに関する不具合)
   • Bugs related to events/campaigns (イベント・キャンペーンに関する不具合)
   • Bugs - other (その他の不具合)
3. Press the pink button that says 'Send Mail' (メールを送信). A pre-filled email draft will pop up in your default mail client.

From the Menu Screen

1. Support (サポート) > Contact Window (お問い合わせ窓口)
2. Select a Reason for Contact
   • Bugs related to gameplay (ゲーム進行に関する不具合)
   • Bugs related to microtransactions (課金に関する不具合)
   • Bugs related to data transfers (データ引継ぎに関する不具合)
   • Bugs related to events/campaigns (イベント・キャンペーンに関する不具合)
   • Bugs - other (その他の不具合)
3. Press the pink button that says 'Send Mail' (メールを送信). A pre-filled email draft will pop up in your default mail client.

Contact Email Format

Message Details (お問い合わせ内容)

• Connection Method eg. 3G/Wi-Fi/LTE (通信状況(3G/Wi-Fi/LTE))
• Date/time the bug occurred (発生日時)
• Where the bug occurred (発生個所) eg. My Page (マイページ)
• Details (詳細な内容)

Do not delete anything below the dotted line.

Lost Accounts

If you haven't backed up your data to Twitter and have lost your transfer code, there is a possibility that the support team will be able to recover your account. For more information on how to back up your data or create a transfer code, see Data Transfer.

1. Start a support request through one of the methods outlined above.
2. Select 'Bugs related to data transfers' as the reason for contact.
3. Copy the message below into the Details field.
   • Try to include as much information as possible, including screenshots if you have them.
   • You can search for Japanese card names using the Card List. Be sure to include the character name and rarity as well eg. SSR【河原の秘密特訓】佐久間　咲也 = SSR (Secret Special Training on the Riverside) Sakuya Sakuma

いつもA3!を楽しくプレイさせて頂いております。先ほどデータ引継ぎをしようとしましたが引継ぎコードを失くしてしまいましたため引継ぎが出来ませんでした。難しいと思いますが、アカウントのデータを復元できないのでしょうか？

• ユーザーID: User ID
• ユーザー名: Username
• ランク: Rank
• 誕生日: Birthday
• 設定していたコメント: User profile comment
• ダイヤ数: No. of Dias
• ゲーム開始日: Date you started playing
• 最後ログイン: Last login
• セットしていた称号: Title Achievements set
• 推しメンユニット: Favourites Unit + Leader (主演)
• 所持していたSSR: SSRs owned (including number owned/bloomed status)
• 型番/OS: Device/OS

お忙しいところ恐縮ですが、ご連絡のほどよろしくお願いいたします。他に記入必要事項がございましたらご返信ください。